At Rove Cord, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our handcrafted pet gear, or order our DIY material kits.
Information We Collect
- Order Information: When you make a purchase, we collect necessary billing details, shipping address, payment confirmation, email address, and phone number to fulfill and deliver your order.
- Customer Inquiries & Communications: If you contact us for support, product questions, or custom order requests, we collect your name, email, and message contents to assist you.
- Device & Browsing Data: We automatically collect certain device information when you browse our site, such as your IP address, browser type, time zone, and interaction data via cookies.
How We Use Your Information
- To process and fulfill your orders, including preparing handcrafted items and sending order confirmations and shipping updates.
- To communicate with you regarding customer support, inquiries, and policy updates.
- To screen orders for potential fraud or security risks.
- To optimize and improve our store navigation, product offerings, and user experience.
Sharing Your Information
We share your personal information only with trusted third parties who help us operate our business and fulfill our commitments to you:
- Service Providers: We use Shopify to power our online store.
- Shipping Carriers: We share your delivery address and contact information with logistics carriers to deliver your packages safely.
- Legal Requirements: We may share information if required to comply with applicable laws, regulations, or valid legal requests.
Cookies & Tracking Technologies
We use cookies and similar technologies to remember your shopping cart, understand how visitors interact with our store, and personalize your browsing experience. You can adjust your browser settings to refuse cookies or manage your preferences at any time.
Your Privacy Rights & Choices
Depending on your jurisdiction (such as the EEA, UK, or certain US states), you may have specific rights regarding your personal information, including the right to access, correct, update, or request deletion of your data. To exercise any of these rights, please reach out to us using the contact details below.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our support team through our store contact page or email us directly.