Find answers to common questions about our shipping methods, handcrafted processing times, delivery estimates, and tracking.
Order Processing & Handcrafting Time
Because each Rove Cord leash, collar, and DIY kit is prepared and assembled with care, orders generally take 2–5 business days to process and package before dispatch. During holidays or peak promotional periods, processing may take slightly longer.
Where We Ship & Delivery Estimates
- Standard Shipping: Typically arrives within 7–15 business days after shipment, depending on your destination country.
- Express Shipping (if selected): Typically arrives within 3–7 business days after dispatch.
Please note: Delivery estimates are based on courier transit times and do not include the initial handcrafting and processing window.
Shipping Rates
Shipping costs are calculated automatically at checkout based on your delivery address, package weight, and selected shipping speed. Any promotional free shipping thresholds will be automatically applied at checkout when eligible.
Tracking Your Order
As soon as your package ships, you will receive a shipping confirmation email containing your tracking number and courier tracking link. Please allow 24–48 hours for the carrier's tracking status to update in their system.
Customs, Taxes & Import Duties
For international shipments, customs fees, import taxes, or brokerage charges may apply upon arrival depending on your local regulations. These charges are the responsibility of the recipient and are not collected by Rove Cord at checkout.
Address Changes
If you need to change or update your shipping address, please contact our support team as soon as possible after placing your order. Once a package has been dispatched and handed over to the shipping carrier, we can no longer modify the destination address.
Lost or Damaged Shipments
If your package arrives damaged or appears lost in transit, please reach out to us within 7 days of the expected delivery date with your order number and photos of the damage. We will gladly help resolve the issue with the carrier.